
SARA COOPER
Librarian
Bio
ME, BRIEFLY:
I'm intensely curious, and am especially good at locating, assimilating, and streamlining A LOT of information.
I enjoy connecting people to whatever resource, research method, person, or skill that makes their "thing" work.
I'm interested in scholarship as conversation, research as an iterative process, user experience (especially accessible & equitable design), and leveraging pedagogical theory and meta-cognition to improve
information literacy.

EXPERIENCE
Professional Experience
REFERENCE & INSTRUCTION LIBRARIAN
September 2018 - present
Alvin Sherman Library, Research, and Information Technology Center
Nova Southeastern University, Ft. Lauderdale, Florida
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Promoted to Librarian II June 2021
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Assist patrons with reference and research questions in person and via phone, email, chat, and teleconferencing software
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Conduct one-on-one reference appointments with patrons on topics including personalized search strategies, advanced query creation for database searches, source evaluation, and using sources into research
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Instruct students across disciplines and levels to locate and utilize library resources; designing instruction session outlines, learning objectives, learning activities, and comprehension checks with the Undergraduate Instruction Team
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Partner with Biology faculty to instruct students and grade assignments in senior independent study course. Over the course of a semester, meet one-on-one with students to assist with locating sources, developing a research strategy, and constructing appropriate APA citations. Grade and provide feedback for annotated bibliography assignments
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Co-chair Online Media Committee, conducting meetings, taking and distributing minutes, and corresponding with working group members
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User Experience Working Group, designing and conducting user feedback tools to increase accessibility and navigability of the Alvin Sherman Library website
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Library Guides Working Group
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Library Learn Working Group
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Serve as library liaison for Veteran's Research Center and Farquhar Honors College
ADJUNCT FACULTY
First Year Experience
Fall 2020
Nova Southeastern University, Ft. Lauderdale, Florida
UNIV 1000, a mandatory First Year Experience course for all incoming undergraduate students at NSU, is designed as both an introduction to the University community and to transitioning into a different period of one's life. Rather than focusing on retaining and regurgitating information or learning to complete discrete tasks, this class is discussion-based, with the bulk of assignments being reflective writing about personal experiences.
Due to the novel coronavirus pandemic, students had the option to attend class virtually or in person, so the course was conducted BlendFlex, that is, synchronously on person and virtual at the same time.
REFERENCE & INSTRUCTION LIBRARIAN
January 2018 - September 2018
Johnson & Wales University, North Miami, Florida
Provided in-person, phone, and chat reference support for faculty and students
Taught instruction sessions, largely about conducting research or evaluating sources, to first-year students in their introductory English classes, as well as to upperclassmen in the School of Business
Served as library liaison for the School of Business, and offered embedded library services for classes within that department
Created and maintained LibGuides for various School of Business courses and subject areas
RESERVES PROCESSING ASSISTANT & CIRCULATION SUPERVISOR
August 2016 - December 2016
RB House Undergraduate Library, University of North Carolina, Chapel Hill
Assisted patrons with circulation, including checking out reserve and inter-library loan materials, accessing digital materials, and finding materials in the catalog
Supervised student employees
Acted as point-person for policy and service questions and concerns
Oversaw evening library operation
Created course reserve lists in library OPAC, found e-reserve materials in library catalog, created data entries for digital items, and created e-reserves lists in document management system
Recorded, organized, and maintained physical and digital files for course reserves
Ensured accuracy and functionality of e-reserve materials in document management system
Evaluated e-reserve materials for copyright fair use compliance
Created and optimized workflows for reserves processing and faculty communication
Tracked task completion and maintained transparent records regarding workflows
Communicated regularly with instructors regarding reserves materials
GRADUATE RESEARCH ASSISTANT
May 2015 - August 2016
Reserves Department & Research and Design Services
RB House Undergraduate Library, University of North Carolina, Chapel Hill
Assisted patrons with circulation
Offered in-person, phone, and chat reference support
Designed English 105 Instruction Session lesson plans and workshop instruction sessions to contribute to a lesson plan repository
Instructed English 105 students in information literacy skills, including developing research topics, using the library website, advanced searches, evaluating sources, and search expansion
Worked with the reserves department to add, renew, and maintain course reserves
Assisted in the transition period during the University Libraries’ upgrade to a new document management system for e-reserves
REFERENCE & INFORMATION SERVICES INTERN
January 2015 - June 2015
DH Hill Library, North Carolina State University, Raleigh
Offered in-person, phone, and chat reference support
Assisted patrons with circulation of reserve, inter-library loan, and digital materials in a fast-paced environment
Managed opening and closing procedures of the library
Assisted student employees with circulation, customer service, and policy questions
HEAD LIBRARIAN
April 2014 - May 2015
Ullman Classics Library, University of North Carolina, Chapel Hill
Part time "Head Librarian" graduate s
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Interviewed, hired, trained, and supervised 3 interns per semester
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Accessioned and cataloged new acquisitions in ResourceMate
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Created, organized, and maintained reserves lists for faculty for use within the department
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Assessed library collection for gaps in acquisition, made recommendations for future purchasing, and maintained the library
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Organized and facilitated department book sale
SKILLS
Software & Technology

INTEGRATED LIBRARY SYSTEMS
Sirsidynix
Millennium and Sierra
ILLiad
Springshare LibApps
ResourceMate
Docutek ERES
Atlas ARES

PRODUCTIVITY & WORKFLOW
Microsoft Office Suite
Microsoft Access
Microsoft Teams
Google Office Suite
Trello
Asana
DNT Abine
Zoom
Canvas

AUDIO & VIDEO
Audacity, Garageband, Camtasia, Kaltura Capture
My first exposure to the technical side of recording and editing sound came while helping college friends create student movies for their film program. In the years since, I was a co-host and co-producer for two podcasts- Damn Art Majors & Cookish and Bookish. Podcasting requires a surprising amount of project management/organization, technical knowledge, and ability to create, follow, and complete your own workflow.
While working remotely due to the COVID-19 pandemic, I created asynchronous video tutorials for basic library skills and produced polished video recordings of information literacy workshops.

EDUCATION

MASTER OF SCIENCE
LIBRARY SCIENCE
University of North Carolina, Chapel Hill
May 2016

BACHELOR OF ARTS, LINGUISTICS
University of North Carolina, Chapel Hill
December 2010
ADDITIONAL EXPERIENCE
Employment History
Before beginning my career as a librarian, I held a variety of roles in many different companies. Take a look below to learn more about my background and experience.
BARISTA
April 2017 - October 2017
Barnes & Noble, Raleigh, North Carolina
Prepared Starbucks drinks according to brand standards
Followed and maintained food safety standards for small café
Completed cash and card transactions
BOOKSELLER & DEPARTMENT DIRECTOR-IN-TRAINING
January 2017 - April 2017
Edward McKay Used Books & More, Raleigh, North Carolina
Assisted customers with known-item searches, like-item searches, and subject searches for products without an itemized inventory
Processed transactions including cash and trade credit payouts, cash and credit purchases, and maintained corresponding completed paperwork
Acted as Department Director-in-Training for Video Games and Electronics Department, assessing and adjusting prices and inventory for video game and electronics products
Designed and implemented creative merchandising displays incorporating retro and current generation video games
Learned device and software functionality and compatibility, followed and utilized local market trends to increase sales productivity and achieve sales goals, and acted as liaison for employee questions regarding the department
CERTIFIED SENIOR TELLER
October 2012 - August 2014
Branch Banking & Trust, Triangle Region & Hillsborough, North Carolina
Processed client banking transactions, including deposits, withdrawals, loan payments, and check cashing while complying with bank policy, federal regulations, balancing procedures, and security and audit procedures
Handled and ensured confidentiality of client and internal information
Built and maintained client relationships, addressed client needs and requests, made appropriate referrals to customer service representatives and branch sales team, and made service suggestions based on client needs to achieve personal sales goals.
Serviced and maintained the ATM
Detected, prevented, and reported fraudulent activity
Additionally, worked as a roving teller in the Triangle region between October 2012 and January 2013. This included “roving” between branches to accommodate personnel needs with short notice
BOOKSELLER & HEAD CASHIER
January 2008 - December 2012
Barnes & Noble, Durham, North Carolina
Provided superior customer service and ensured positive customer experience
Trained and mentored junior employees on cashiering procedures, and oversaw cashiers and the cashiering area
Maintained, traced, and received inventory
Organized and merchandized products according to corporately mandated organizational guidelines
Processed transactions including purchases, returns, and online orders, and handled money, including preparing cash deposits, monitoring cashier overages and shortages, and balancing registers